Terms and Conditions
Shipping Liability
Where Nerd IT arranges delivery, products remain at Nerd IT’s risk until the customer, or a person authorised by the customer, accepts delivery.
Customers must inspect delivered products as soon as reasonably possible and report any visible damage, shortages, or incorrect items to Nerd IT promptly. Supporting photographs and the original packaging may be requested to assist with the claim.
Where a customer independently appoints and pays a courier to collect an order from Nerd IT, responsibility for the shipment may transfer to the customer once the order has been collected by that courier, subject to applicable law.
Customers arranging their own courier services are responsible for ensuring that adequate shipping insurance is in place.
Refund and Returns Policy
Change-of-Mind Returns
If you are not satisfied with your purchase and would like to exchange it for a more suitable product, you may request a return within 7 calendar days of receiving or purchasing the product from Nerd IT.
Change-of-mind returns will only be considered if:
The product is unused and in a resalable condition.
The product is returned with all original accessories, manuals, and components.
The original packaging is complete and undamaged.
Valid proof of purchase is supplied.
A detailed reason for the return is provided.
Nerd IT reserves the right to reject a change-of-mind return or charge a reasonable restocking or handling fee if the product or packaging is damaged, accessories are missing, or replacement packaging is required.
This change-of-mind policy does not limit any rights that a customer may have under the Consumer Protection Act or the Electronic Communications and Transactions Act.
Defective or Incorrect Products
Products that are defective, unsafe, unsuitable for their intended purpose, or do not comply with the required quality standards may be returned in accordance with the Consumer Protection Act.
Where applicable, a customer may return defective goods within six months of delivery, without penalty and at Nerd IT’s risk and expense, and may request a repair, replacement, or refund, subject to the provisions of the Consumer Protection Act.
Return Process
Approved returns must be delivered or sent to the return address specified by Nerd IT and must be:
Clearly marked as a return.
Accompanied by proof of purchase.
Accompanied by a detailed reason for the return or fault description.
Accompanied by the customer’s full contact details.
Once a return has been inspected and approved, the applicable credit, exchange, repair, replacement, or refund will be processed.
Refunds may take up to 7 business days to reflect, depending on the original payment method and the customer’s financial institution.
For assistance with a return, please contact us at sales@nerd-it.co.za.
Warranties
Most products supplied by Nerd IT include a standard carry-in warranty. The applicable warranty period and conditions may differ between products and manufacturers.
Please contact our Sales Department to confirm the warranty status of a product.
If you experience a technical problem with a product purchased from Nerd IT, please contact our Technical Support Team at sales@nerd-it.co.za.
A warranty claim may be rejected where inspection confirms that the fault or damage resulted from:
Unauthorised modification, tampering, or attempted repair.
Accidental, physical, liquid, electrical, or surge damage.
Improper installation, misuse, neglect, or abuse.
Operation outside the manufacturer’s specifications.
The use of incompatible components or accessories.
The removal or alteration of serial numbers or identification labels.
Fair wear and tear that is not covered by the applicable warranty.
Opening a product or breaking a factory seal will not automatically invalidate a statutory warranty. However, warranty coverage may be declined if the unauthorised opening, modification, or repair caused or contributed to the fault.
Once a product has been received, Nerd IT or the relevant supplier will inspect and test it. If the product is confirmed to be faulty, it will be repaired, replaced, refunded, or otherwise handled in accordance with the Consumer Protection Act and any applicable manufacturer’s warranty.
Replacement products are subject to stock availability. Where an identical replacement is unavailable, Nerd IT will discuss the available alternatives with the customer.
Customers will be notified when repaired or replacement products are ready for collection. Products that are not collected within a reasonable period after notification may incur reasonable storage charges or be dealt with as permitted by applicable law after appropriate notice has been given.
For warranty-related assistance, please contact sales@nerd-it.co.za.
Common Warranty Mistakes to Avoid
Claiming a component warranty in South Africa is usually straightforward. However, the following mistakes or types of damage may result in your warranty claim being rejected:
🔧 Physical Damage
Bent CPU or motherboard socket pins, cracked PCBs, broken connectors, or any other user-inflicted damage are not covered.
🏷️ Removing Warranty or Serial Number Stickers
Do not remove, damage, or tamper with serial number, warranty, or identification stickers found on components.
🪛 Incorrect Installation
Using incorrect screws, forcing a component into place, or installing it improperly may cause damage that is not covered by the manufacturer’s warranty.
⚡ Power Surge and Lightning Damage
Damage caused by load shedding, power surges, lightning, or other external electrical events is generally not covered by a manufacturer’s warranty. We strongly recommend using a reliable surge protector or UPS to protect your equipment.